Refund Policy

Shop with confidence, knowing that your happiness is our #1 priority.


90-DAY SATISFACTION GUARANTEE
Here at Just Jenny, we proudly stand behind every skincare device, topical, and accessory we sell with a generous 90-day satisfaction guarantee:

  • Try your purchase for 90 days.

  • Make it a part of your skincare routine.

  • Experience for yourself the promised skin rejuvenating and/or self-care effects.

If, for any reason, you’re not thrilled with your results, we offer exchanges or alternatives to ensure your satisfaction. Contact our Dream Team for assistance.

We insist–because your happiness is our #1 priority!

 

 

DEVICE WARRANTY
Just Jenny stands behind every skincare device we sell with a one-year warranty. It must work as promised – and continue to work free of manufacturer defects – or you can exchange it for replacement within one year of receipt.

Email us at Hello@justjennybeauty.com or use our help button in the bottom right of the page to initiate the exchange.

For all refunds, returns, and exchanges, proof of purchase is required.

 

 

ORDER CANCELLATION POLICY
Made a mistake with your purchase? Changed your mind or need to alter your order?

Order cancellations and changes can be initiated within 59 minutes of purchase; contact Hello@justjennybeauty.com for assistance.

Unfortunately, after 59 minutes, because we’re committed to the fastest possible order delivery, we’re unable to cancel your order.

However, you’re welcome to return unopened devices, as received, within 7 days of delivery for a refund of 30% of the purchase price, minus any return shipping fees. The refund will be processed within 14 days of receipt and applied back to the original method of purchase.

 

 

WANT TO INITIATE AN EXCHANGE OR REQUEST AN ALTERNATIVE PRODUCT?
We are committed to helping you achieve your skincare goals. If at any time during your 90-day satisfaction period you are unhappy with your progress, please contact our skincare consultants at Hello@justjennybeauty.com for personalized advice or to explore alternative approaches with our range of effective skincare products.

If you are unhappy with your serum or topical, we are happy to provide you with a free alternative serum to use, with no need to return your existing product.

If you are dissatisfied with your device, we will provide you with an exchange for any other device in our catalog.

 

 

RETURNS AND REFUNDS

Serums, Topicals, and Consumables:
Due to strict quality control measures, we cannot accept returns or provide refunds for serums, topicals, moisturizers, cleansers, or other consumable products. We cannot guarantee that these products were stored properly or not tampered with after leaving our warehouse.

If you are unhappy with your serum or topical, please contact us to request a free alternative serum. We ask that you dispose of the product in accordance with your local laws and regulations.

Devices:
If you are unhappy with your device, we are happy to provide you with an exchange for any other device in our catalog of equal or lesser value to the device being replaced.

If you wish to return your device, we offer a 30% refund of your initial purchase price. The remaining funds cover return handling, shipment to our refurbishment center, device cleaning, testing, quality assurance, repackaging, and restocking.

 

 

ORDER CANCELLATION POLICY
If you would like to cancel your order, we are happy to provide a full refund if your cancellation request is submitted within 59 minutes of placing your order.

Unfortunately, after this time, we are unable to cancel orders as we strive to ship them as quickly as possible.

 

 

HOW TO BEGIN THE PROCESS:
To initiate an exchange, request an alternative product, or inquire about a return, please contact us:

Our Dream Team will guide you through the process and provide the necessary documentation.

For exchanges or refunds, proof of purchase and proof of product condition (via photos) are required.